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MTI
Platinum Care
- 24/7 Online, Telephone,
and Onsite Coverage
- Two-hour Onsite Response
Option
- Site-specific
Sparse-parts Strategies
- Quarterly Service Level
Activity Reviews
- Change Control Management
Processes for Hardware & Software
- Preventative Maintenance
Program
- Remote Mirroring Option
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MTI
Gold Care
- 24/7 Online, Telephone,
and Onsite Coverage
- Four-hour Onsite Response
Option
- Site-specific
Sparse-parts Strategies
- Quarterly Service Level
Activity Reviews
- Preventative Maintenance
Program
- Remote Mirroring Option
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MTI
Silver Care
- 24/7 Online and Telephone
Assistance from Support Engineering
- Eight-hour Onsite
Response Option
- 24/7 Access to MTI's
Knowledge Database
- Next-day Delivery of
Replacement and Spare Parts
- Twice-a-year Service
Level Activity Review
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MTI
Bronze Care
- Mon-Fri 9am-5pm Online
and Telephone Assistance
- Next-day Onsite Response
Option
- Next-day Delivery of
Replacement and Spare Parts
- Twice-a-year Service
Level Activity Review
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